We will not issue cash refunds for any orders showing "Delivered" that have become missing/stolen.
Reporting a package missing/stolen: Contact the appropriate shipper/postal carrier via telephone and report that your package is missing/stolen. The shipper/postal carrier will open an investigation and issue a Case Number.
Once you have reported the package missing/stolen and received a Case Number, Send an email to Customer Support at: info@runnersgogear.com with your verifiable case number from the shipping carrier.