Shipping policy

Shipping

Why Does Shipping Take 9–12 Business Days?

Every shirt is handcrafted just for you the moment you place your order — not pulled from a warehouse. This means:

  • Production takes 4–5 business days, as each item is handcrafted to order with care.

  •  After that, your order is shipped via your selected method, delivery timelines are estimated, as we are not able to guarantee exact arrival dates once an order has shipped.

 

Why It's Worth the Wait:

  • Your shirt is specially made just for you, not mass-produced.

  • We use premium materials and print each piece to order.

  • It helps us reduce waste and keep our prices low — and that’s something we’re proud of.

  • Handcrafted for you takes a little more time — but we think it’s worth the wait.

    *Please note that whatever shipping method you select during checkout will not take effect until the package has left our hands and is shipped out to you.

     Please be advised that packages may encounter random shipping delays which may be severe in some cases.  RunnersGoGear cannot be held responsible for delays once orders have been shipped as we have absolutely no control over the package once it is handed off to the shipper. We will work with shippers as best we can to ensure that packages do make it to our customers as quickly as possible. We reserve the right to solely determine if packages are still in transit or if they should be considered as lost. If a package is considered lost in transit, we will either replace the order or issue store credit for the purchase price of the order. Refunds will not be provided for package considered to be lost in transit.

    Incorrect or incomplete addresses:  RunnersGoGear will not replace or reimburse any order not received due to an inaccurate or incomplete shipping address provided by the customer.

    What if I receive notice that my order has been delivered but I did not receive it?  USPS, UPS, and FedEx often sends premature delivery notices. When this happens, the package usually arrives within three days following the notice. If your package still hasn't arrived within that timeframe, you should contact the appropriate shipper/postal carrier's facility nearest the shipping address via telephone and inquire about the package's whereabouts. It is the customer's responsibility to contact your local shipper/postal carrier in these instances because the package is showing that it has been delivered.   

    Our customers are very important to us and we want to take the best care of each and every one, so RunnersGoGear will gladly help our customers who find themselves in these situations by either replacing the order or issuing store credit to reimburse them for the missing order.  Each situation will be assessed individually on a case by case basis, once the package has been verified to be reported as missing/stolen.

    We will not issue cash refunds for any orders showing "Delivered" that have become missing/stolen.   

    Reporting a package missing/stolen:  Contact the appropriate shipper/postal carrier via telephone and report that your package is missing/stolen. The shipper/postal carrier will open an investigation and issue a Case Number.

    Once you have reported the package missing/stolen and received a Case Number, Send an email to Customer Support at: info@runnersgogear.com with your verifiable case number from the shipping carrier. 

    "Return to Sender" packages: We will hold "return to sender" packages 1 month for reshipment in the U.S. Canada and Australia. After that time, the items will be forfeited by the customer and returned back in to RunnersGoGear inventory. Any package retuned back to RunnersGoGear will not be reimbursed for shipping costs. 

     

    Free Shipping On Apparel Orders Of $100+: We, RunnersGoGear, are offering free shipping on orders made of apparel that equal $100 USD or more, this (Apparel Orders) means that the orders contains only apparel from our store, and no other item. If any other item is in the order that is not apparel, RunnersGoGear will not be able to offer free shipping for that item, and that item will need to be paid for with shipping charges at checkout.